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Dive Brief:
- Love’s Travel Stops will further expand a Freightliner maintenance program with Daimler Truck North America to offer warranty repairs and related services in more locations, according to a press release earlier this month.
- The Freightliner ExpressPoint program provides recall, roadside warranty emergency services and other field needs at over 400 Love’s and Speedco locations. The companies have developed the partnership over the past year to help get trucks back on the road faster.
- The expansion builds on Love’s Truck Care’s existing network of service centers, and additional openings are planned, the companies said.
Dive Insight:
The partnership helped triage repair work by requiring dealers to supply parts to Freightliner ExpressPoint, enhancing an existing coverage network to provide time-saving repairs and maintenance.
“We are showing a total commitment to our customers’ uptime by extending select service offerings with more than 400 Love’s Truck Care and Speedco locations to Freightliner customers,” Paul Romanaggi, Daimler Truck North America’s head of customer experience and general manager of service, said in the news release. release.
The network reached its rollout milestone after the pair outlined their strategy in January 2023. Eric Daniels, Vice President of Total Truck Care at Love’s, said in the press release that the Freightliner ExpressPoint network is now fully online, less than a year after the announcement of the collaboration.
Love has over 640 locations in 42 states and opened first Truck Care location in 2008, according to its website. The convenience store chain developed a similar program with Navistar in 2019.
The Freightliner ExpressPoint program provides free recall repairs for professional drivers, serviced by Love diesel technicians through an exclusive partnership, a spokesperson said. The service meant participating sites work with local dealers to ensure parts are available.
“Additionally, our shops are now approved to provide warranty repairs and recalls, whereas they were unable to do so prior to our partnership,” Love’s said in a statement to Trucking Dive.