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Dive Brief:
- Alabama-based RE Garrison Trucking and its brokerage division have adopted automated cargo appointment scheduling software in an effort to reduce tedious, manual work.
- The company used Qued for automation software to request and secure cargo appointments, thereby replacing the need call or email customers or log into a dedicated website to do so, the transport company said in a June 19 news release.
- “Our clients have been very pleased as it saves time and stress on their end,” said RE Garrison Director of Client Services, Lauren Meneau.
Dive Insight:
Making appointments to pick up loads was a difficult task to automate, but the Qued software helped save RE Garrison staff about 60 hours in its first two months of use, according to the release.
of Qued The software is intended for carriers, 3PLs and shippers, where the company seeks to address time spent jumping between different app screens or websites and repeating information, according to joint statement of the company with technology partner McLeod Software in January.
Other transportation companies are also boosting automation. CH Robinson Worldwide created technology to eliminate manual processes from scheduling and pickups, and Uber Freight is scaling another approach to speeding up such inefficiencies.
Additionally, Qued’s The software benefits from artificial intelligence, according to the company. Qued President Tom Curee said in an email that the technology looks at historical lane information “to determine the best time of available times in scheduling systems.”
“So we can automatically pick times based on the racial knowledge the model has learned,” Curee said.
Kansas-based Ryan Transportation piloted and then went public with Qued’s technology earlier this year. Ryan Transportation vice president Jeff Henderson said in a May press release that Qued’s automation tools meant much less manual data entry, more accurate appointment scheduling and confirmation, increased customer confidence and improved carrier engagement.
“We want our people to focus on tasks and tasks that are more complex and require intuition, experience and responsiveness unique to the customer,” he said in the release. “So we want to automate the manual, tedious workflow as much as possible.”